Frequently asked questions

At Šmigoc, you will find a wide range of furniture for your entire home. We offer kitchens, living room furniture, sofas, dining room furniture, bedrooms, children's and teenagers' rooms, mattresses, hallway furniture, office furniture, bathroom furniture and outdoor furniture. You can choose from different styles, materials, colours and price ranges.

Our range includes well-known Slovenian and international brands, including Nobilia, Alples, Burger, Brigitte, Bauformat, Jela, Murales, Slovenska postelja, Hespo, Nardi and others. The selection varies depending on the type of furniture.

Immediate or quick delivery is available for certain products, particularly items currently in stock. For furniture made to order, the delivery time depends on the product, manufacturer and configuration. You will receive an estimated delivery time before placing your order.

You can check availability on our website where this information is provided, or ask our advisers. To check current stock, contact us or visit one of our showrooms.

Many products offer a choice of colours, finishes, materials and other options. The available choices depend on the product and manufacturer. They are listed with the product or explained by our advisers.

Many products are available in different sizes or versions. For furniture made to order, the choice of dimensions depends on the range and manufacturer. Ask our advisers about the specific options.

Yes. Many ranges can be adapted to the dimensions, layout and features of your room. This is particularly important for kitchens and other modular furniture, where we can work together to find a solution that makes the best use of the available space.

Some ranges allow individual units to be purchased separately, while others are sold as sets or specific combinations. The options depend on the manufacturer and the particular range. Contact our advisers for further information.

Not necessarily. Our online range is broader than the displays in individual showrooms, so not every item can be seen at every location. If you wish to view a specific product, tell us which item interests you before your visit and we will check its availability in the showroom.

You can view furniture in our showrooms in Maribor, Ptuj and Slovenska Bistrica, where our advisers can help you choose and plan your furnishings.

View our showrooms →

Kitchen planning starts with a discussion of your wishes, needs and the possibilities offered by your room. Together, we define the layout, units, materials, colours, work surfaces and equipment, finding a solution that makes the best possible use of the space. Based on this information, we prepare a kitchen plan and a 3D design.

For the first discussion, it helps to know the room dimensions and the position and dimensions of features such as water connections, doors, windows and radiators, and to have an idea of your wishes. If you have a floor plan, room plan or photographs of the existing space, bring them with you.

For the most accurate planning, we recommend visiting one of our showrooms, where we can discuss your wishes, look at different materials and solutions, and prepare a kitchen plan. By arrangement, some information and planning work can also be coordinated remotely.

Yes. We offer room measurements for kitchen planning. Accurate measurements enable us to prepare a more precise plan and adapt the kitchen to the actual dimensions of your room.

Yes. As part of kitchen planning, we prepare a 3D design to help you visualise the final appearance and layout before ordering. Together, we can use the design to review the placement of units, colours, materials and other selected solutions.

Yes. At Šmigoc, a 3D kitchen design is free as part of the kitchen planning service.

Yes. Once the kitchen design is prepared, you can receive the plans in printed or digital form and take them with you. Providing the plans is a paid service costing €200.

Before your visit, consider what matters most to you in a kitchen: how much storage you need, which appliances you want, which layout suits you, and your preferred style, colours and materials. Photographs of kitchens you like are also welcome. If you have a floor plan or room plan, bring it with you.

Šmigoc offers kitchens from well-known manufacturers, including Nobilia, Alples, Burger, Brigitte and Bauformat. These brands provide a choice of styles, materials, colours and price ranges.

Yes. We plan the kitchen according to the dimensions and features of your room. We consider the available space, window and door positions, connections and installations, as well as your wishes for the kitchen layout and use.

Yes. Most kitchen ranges offer a choice of colours, materials, surfaces, worktops, handles and other elements. The available options depend on the manufacturer and range selected.

Yes. During kitchen planning, we can also select the household appliances you wish to include. We take their dimensions and installation requirements into account and incorporate them into the kitchen plan.

Yes. We can plan and equip your kitchen with household appliances, helping you choose suitable solutions for your needs, room and planned kitchen.

First, we arrange a consultation and kitchen planning. Together, we define the layout, materials, colours, units, worktop and any appliances. The kitchen is ordered once the plan and quotation have been agreed. Before ordering, we also agree on the estimated delivery time, delivery and installation.

The price depends on the size, brand, materials, units, worktop, equipment and household appliances selected. A single kitchen price therefore cannot be given without planning. We prepare a specific quotation based on your wishes and room.

The delivery time depends on the manufacturer, range, equipment and current availability. As each kitchen is planned for a specific room and selected units, we give you an estimated delivery time before you order.

Planning time depends on the size and complexity of the kitchen and your wishes. During the first consultation, we define your basic wishes and the available options, then prepare a plan or 3D design. More complex projects may require several rounds of coordination.

Yes. We offer kitchen delivery and installation. The terms depend on the particular order. For certain kitchens or orders, free services may be included under special conditions. When purchasing the wooden kitchen components with a value above €2,500, delivery and installation within Slovenia may be free. Check the current terms with our advisers.

Consider the size and layout of your room, the number of users, how the sofa will be used and your preferred style. Comfort, upholstery, material, colour and additional functions such as a bed, storage drawer or adjustable elements also matter. In our showrooms, we help you choose according to your wishes and room.

First, measure the space where the sofa will stand, taking account of passageways, doors, windows and other furniture. Leave enough room around it for comfortable use and unobstructed access. Our showroom advisers can also help you choose.

Yes. Many sofas offer a choice of colours, fabrics, materials and other versions. The options depend on the model and manufacturer. We explain the available choices when you select your sofa.

Many models offer different layouts or configurations. Depending on the model, different combinations of elements may be available, such as a left- or right-hand corner, recliner, chaise longue or other additional elements. The options depend on the particular sofa.

Yes. Our range includes sofa beds suitable for everyday or occasional sleeping. Some models also offer additional features such as storage drawers or other mechanisms. The characteristics and dimensions of the bed depend on the model selected.

Our outdoor furniture range mainly includes the well-known brand Nardi, alongside other products for terraces, balconies and gardens. The range may change with the season and current stock.

Yes. Šmigoc is an authorised retailer of Nardi outdoor furniture and offers a wide selection for terraces, balconies, gardens and other outdoor spaces. Various chairs, tables, sun loungers, sofas and other elements are available.

You can view Nardi outdoor furniture in our showrooms, which have different displays. As the range and availability vary between showrooms, we recommend checking whether the model you want is available at your chosen location before visiting.

View our showrooms →

Immediate or quick delivery is available for certain outdoor furniture models, but stock changes with the season and demand. Check current availability for a particular product on our website or with our advisers.

Consider the size and shape of the space, the number of users and how it will be used. Compact tables and chairs suit smaller balconies, while larger terraces can accommodate larger dining sets or comfortable outdoor sofas. The material and resistance to weather are also important.

Maintenance depends on the material and product. Clean outdoor furniture regularly with suitable cleaning products, follow the manufacturer's instructions, and protect or store it appropriately during longer periods of non-use. For Nardi products, follow the maintenance instructions supplied with the product.

You can buy furniture in our showrooms or through our online shop, depending on the product. Before purchasing, we can help you choose furniture, materials, colours and a suitable solution for your wishes and room. For kitchens, we also offer advice, room measurements and 3D planning.

You can order furniture in one of our showrooms or through our online shop if the product is available to buy online. For made-to-order products, such as kitchens and certain other furniture items, our showroom advisers can arrange a quotation and order with you.

Yes. In our showrooms in Maribor, Ptuj and Slovenska Bistrica, you can view selected furniture, kitchens, sofas and other products from our range. As not every item is displayed at every showroom, we recommend checking availability or contacting us before visiting.

View our showrooms →

Certain types of furniture can be adapted in size, layout, colour and other details. In particular, kitchens and custom furniture can be planned to suit your room's dimensions and features. The options depend on the product and manufacturer.

We also prepare a 3D design when planning your kitchen. More about kitchen planning →

Many products offer a choice of colours, materials, dimensions or other versions. The available options depend on the product and manufacturer. Contact us or visit one of our showrooms to check the possibilities.

Yes. Many ranges allow different units, sizes, colours and versions to be combined into a solution that suits your room and wishes. The available combinations depend on the manufacturer of the particular range.

Availability is generally shown with the product in the online shop. If stock information is missing, or you wish to check actual availability or stock in a particular showroom, contact us. For made-to-order products, delivery time depends on the product and manufacturer.

Reservations are possible for certain products, but the terms depend on the type of product and its availability. Contact us or your chosen showroom for information about reserving a particular item.

Delivery time depends on the product type, range, manufacturer and current availability. In-stock items may be available much sooner than made-to-order products. Before ordering, we give you an estimated delivery time for the particular product or project.

Of course. We can prepare a quotation before you order, based on the products, dimensions, materials and accessories selected. For kitchens, we can prepare it on the basis of kitchen planning and room measurements. Visit a showroom or contact us to request a quotation.

Several payment methods are available, depending on whether you buy online or in a showroom. We inform you about the available payment options before you complete your purchase or order.

Yes. Card payment is possible, with the cards accepted depending on the sales channel and location. Online payment options are shown during checkout, while a showroom adviser explains the available options in store.

Yes. Instalment payments or purchase financing are available for certain purchases at Šmigoc. Availability depends on the financing method, purchase value and financing provider's terms. For purchases through our website, we offer instalment payments through NLB Buy&Go. Other instalment payment providers are also available in our showrooms. More about financing →

We offer various instalment payment and financing options, including Leanpay, NLB Buy&Go, Sparkasse Pay and other financing options available according to the type and value of the purchase. Check the current financing terms when buying or with our showroom advisers.

Interest-free instalments may be available with selected financing options, depending on the current offer, purchase value and the provider's terms.

We currently offer interest-free purchases for amounts up to €500 in up to 5 instalments, in cooperation with LeanPay. Check the current options when purchasing or with our advisers.

Yes. You can arrange financing in our showrooms, where our advisers explain the currently available options and help you with the application process.

Yes. Kitchen purchases can also be financed. The specific options depend on the order value and current financing terms. During kitchen planning, our advisers can also explain instalment payment options.

Yes. We deliver furniture throughout Slovenia. Delivery methods and terms depend on the furniture, delivery location and agreed service. When you order, we inform you about the expected delivery terms and costs.

Price lists apply to services within Slovenia. For services outside Slovenia, ask our sales staff and we will prepare an individual quotation.

Delivery costs depend on the furniture, delivery location and delivery method. We inform you of the cost before you complete your order, or display it during purchase where possible. Delivery may be free for certain promotions or products. Check the current terms when buying. Service costs and terms →

The delivery method depends on the furniture and agreed service. Before delivery, we agree where the furniture will be delivered and whether additional services such as carrying it inside or assembly are included.

For larger furniture items, suitable delivery conditions are important, such as an entrance, staircase or access route wide enough to reach the room. If assembly has also been ordered, the delivery and assembly dates are coordinated as needed.

Delivery time depends on product availability and the estimated lead time. In-stock products can be delivered sooner, while delivery of made-to-order products depends on the manufacturer.

We inform you of the estimated supply or delivery time before you order.

We deliver your furniture to your home or to the point accessible by the delivery vehicle.

Carrying furniture inside is not included in the transport price. Service costs and terms →

Yes. Normally, the customer or another agreed person must be present to receive the order. If you cannot be there, discuss alternative arrangements with our adviser.

The delivery date is agreed with the customer in advance. The particular day depends on furniture availability and delivery scheduling. Unfortunately, an exact delivery time cannot always be specified in advance, as arrival depends on traffic, unforeseen delays at earlier deliveries and other circumstances on the route. We will inform you of the expected delivery time in good time.

Yes. Šmigoc offers furniture assembly, with availability and the method depending on the furniture and order. When you buy, we advise you on assembly options and agree on the details.

Assembly is not automatically included in the price of every product. It may be included with some products or current offers, or available under special terms. Before ordering, we clearly explain whether assembly is included and any additional cost.

The possibility of arranging assembly later depends on the furniture, manufacturer and particular order. If you would like assembly for furniture previously bought from us, contact us so we can check the options and agree on the work.

Yes. Šmigoc also arranges kitchen delivery and installation. During planning, we agree all the details with you, including delivery, installation and terms of the work. Delivery and installation may be free for certain kitchens or orders. More about kitchen delivery and installation →

Šmigoc Pohištvo has three showrooms where you can view selected furniture, materials and various home furnishing solutions. They are located in Maribor, Ptuj and Slovenska Bistrica.

The Šmigoc showroom in Maribor is located at:

Tržaška cesta 14, 2000 Maribor. Open in Google Maps →

The Šmigoc showroom in Ptuj is located at:

Spuhlja 79a, 2250 Ptuj. Open in Google Maps →

The Šmigoc showroom in Slovenska Bistrica is located at:

Trg Svobode 12, 2310 Slovenska Bistrica. Open in Google Maps →

Opening hours for Slovenska Bistrica and Ptuj:

MON–FRI: 09:00–19:00

SATURDAY: 08:00–12:00

Opening hours for Maribor:

MON–FRI: 09:00–19:00

SATURDAY: 09:00–13:00

Current opening hours, contact details and the location of each showroom are available on the Showrooms page. View our showrooms →

Each showroom has its own telephone number and email address for enquiries, information about the range and availability, and arranging consultations.

Maribor: 070/940-400, maribor@smigoc.si

Ptuj: 051/642-148, ptuj@smigoc.si

Slovenska Bistrica: 031/444-269, slov-bistrica@smigoc.si

All contact details, addresses and opening hours are also available on the Contact page. Contact us →

Yes. In our showrooms, you can see different kitchen layouts, materials, colours and other solutions. Our advisers can also help you plan your kitchen and select the most suitable solution for your room.

Yes. Šmigoc showrooms display different sofas and other living room furniture. The displays vary between showrooms, so we recommend checking the availability of a specific model before your visit.

Normally, you do not need an appointment to visit a showroom. For more detailed advice, kitchen planning or a quotation, we recommend arranging a time in advance so that we can give you sufficient attention.

Yes. Our showrooms offer free professional advice on choosing furniture, materials, colours and suitable solutions. Free designs are also available for kitchen planning and Alples products.

Yes. Visitor parking is available at our showrooms.

Maribor showroom: parking in the Mercator centre car park.

Spuhlja showroom: parking in front of the shop.

Slovenska Bistrica showroom: parking behind the shop.

Yes. Our showrooms offer free professional advice on choosing furniture, materials, colours and room furnishing solutions. Our advisers help you according to your wishes, needs and available space.

Yes. By arrangement, we also offer advice at home, particularly where seeing the space is important for choosing or planning furniture. The service is charged according to the current price list. More about consultation →

Yes. For projects requiring precise measurements, we can arrange measurements at your home. This is particularly important when planning kitchens and other custom furniture or furniture adapted to the room.

Yes. We help you plan and furnish your space and choose furniture that suits your needs both functionally and visually. For individual projects, we also prepare specific layouts and proposals.

Yes. When planning certain spaces, particularly kitchens, we prepare a 3D design to help you visualise the final appearance and layout before ordering. The 3D kitchen design is free.

Yes. We offer furniture delivery within Slovenia. The price and terms depend on the type and quantity of furniture, location and service selected. We explain the specific delivery terms before you order.

Service costs and terms →

Yes. We also offer furniture assembly, with the terms and price depending on the furniture and scope of work. For kitchens, delivery and installation are agreed during planning and ordering. Delivery and installation may be free for certain kitchens or orders. More about kitchen delivery and installation →

Of course. We consider the room's dimensions and layout, users' needs, how it will be used and your wishes for its appearance and functionality. Together, we can find a solution that makes the best possible use of the space and remains pleasant to use.

Purchased furniture is covered by the consumer's statutory rights relating to lack of conformity. Some products may also have a manufacturer's warranty. Warranty terms and duration depend on the product and are set out in the warranty documentation where a warranty is issued.

If you notice a defect or lack of conformity, inform us as soon as possible. We recommend sending your invoice or order number, a description of the defect and photographs where it can be photographed, as well as photographs of the boxes if the defect was noticed immediately after delivery. We will review the information and inform you of the next steps.

You can submit a complaint or a claim for lack of conformity to Šmigoc. Send your purchase details, a description of the problem and, where possible, photographs of the product and of the boxes if the defect was noticed immediately after delivery. We review the circumstances upon receipt and inform you of the next steps in resolving the complaint.

Inspect the furniture and packaging as carefully as possible when receiving them. If you notice damage, photograph it and inform Šmigoc as soon as possible, following the instructions provided at collection or delivery. It is important to document any delivery damage appropriately.

After receiving a complaint, we check the details, documentation and, where needed, photographs or the condition of the product. We then inform you of our findings and the next steps. A lack of conformity is remedied in accordance with applicable law and the circumstances of the particular case.

For distance purchases, consumers generally have the right to withdraw from the contract without giving a reason within 14 days of receiving the goods. This statutory right to withdraw without a reason generally does not apply to purchases in a physical showroom. Statutory exceptions also apply, including goods made to the consumer's exact specifications.

To withdraw from a distance contract, the consumer must notify the company within the statutory period and then return the goods according to the return instructions. The consumer generally bears the direct return costs unless the company pays them or another arrangement has been made. The right of withdrawal does not apply to products made to the consumer's exact specifications or other statutory exceptions.

You can find Šmigoc's current promotions, discounts and special offers in the News section of our website. View News → We update our offers regularly, so we recommend checking current promotions before purchasing.

Yes. You can buy promotional furniture in our showrooms if the product or offer is available at the chosen location. Displays and stock may vary between showrooms, so we recommend checking availability before your visit.

This depends on the promotion and product. Each promotional offer states its terms and duration, so check the details of the particular offer or ask our advisers for information.